Age Restriction — 18+ Only
bd369 operates strictly as an 18+ platform. We do not permit any individual under the age of 18 to register an account, make a deposit, place a bet, or participate in any game available on the platform. This is a non-negotiable requirement and applies equally to all players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.
Age Verification Process
Every new bd369 account is subject to Know Your Customer (KYC) verification before withdrawals are processed. During KYC, players are required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — that confirms their full legal name and date of birth. Accounts where the verified age is below 18 years will be permanently closed immediately, all associated winnings will be voided, and any deposited funds will be returned to the original payment method.
Protecting Minors in Your Household
If you share a device or internet connection with individuals under 18, we strongly recommend the following steps to prevent underage access to the bd369 platform:
- Do not save your bd369 login credentials in your browser's autofill or password manager on shared devices;
- Log out of your bd369 account fully after each session on any shared or family device;
- Enable parental control software on household devices — options include Net Nanny, Qustodio, and built-in controls available on Android and iOS;
- Keep your bd369 username and password private and do not share them with any other person, including family members.
If you suspect that a person under 18 has accessed or registered on bd369, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and take immediate action to close the account and protect the minor concerned.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on bd369. When you activate self-exclusion, your account is fully suspended — you cannot log in, make deposits, place bets, or participate in any promotional offers for the entire duration of your chosen exclusion period.
Available Exclusion Periods
- 3 months — suitable for players who want a medium-term break;
- 6 months — for players who feel gambling is beginning to interfere with daily life;
- 1 year — recommended when gambling habits are causing significant concern;
- Permanent exclusion — for players who wish to close their bd369 account indefinitely. Permanent exclusion cannot be reversed.
What Happens During Self-Exclusion
During a self-exclusion period, bd369 will take the following steps to support your decision:
- Your account login is disabled immediately upon activation of the exclusion;
- Any pending bonus funds or free spins are forfeited and removed from your account;
- Your account balance (real money only) remains intact and accessible for withdrawal through our support team — contact [email protected];
- Marketing communications from bd369 are suspended for the duration of the exclusion;
- Any attempt to create a new bd369 account during the exclusion period will be identified and blocked as part of our duplicate account detection process.
How to Activate Self-Exclusion
Self-exclusion can be activated in two ways:
- Via account settings: Log in to your bd369 account → go to Account Settings → Responsible Gaming → Self-Exclusion → select your exclusion period → confirm your decision;
- Via support: Email [email protected] with the subject line "Self-Exclusion Request", stating your registered username and desired exclusion period. Our team will process the request within 24 hours.
At the end of a non-permanent exclusion period, your account will not automatically reactivate. You must submit a written reactivation request to [email protected]. bd369 will apply a mandatory 7-day review period before reactivation to ensure the decision is not impulsive, and may recommend responsible gaming resources before your account is reinstated.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. bd369 encourages all players to regularly reflect on their gambling behaviour. The following are recognised warning signs that gambling may be becoming a problem rather than a source of entertainment:
Recognising one or more of these signs in your own behaviour is an act of courage, not weakness. bd369 urges you to reach out — whether to our support team, a trusted person in your life, or a professional support service. Help is available and effective treatment options exist. Please see the Support Resources section below for guidance on where to turn.
Self-Assessment Questionnaire
The following questions are adapted from widely recognised problem gambling screening tools used by healthcare professionals. Answering honestly takes only a few minutes and can help you reflect on whether your gambling habits are within a healthy range. If you answer "Yes" to three or more questions, bd369 strongly encourages you to reach out for support.
Answer Honestly — Have You Ever…
0–2 "Yes" answers: Your gambling behaviour appears to be within a recreational range. Continue to use bd369's responsible gaming tools as a precaution.
3–5 "Yes" answers: Your answers suggest some risk indicators. We recommend setting deposit and time limits immediately and reviewing your play patterns.
6+ "Yes" answers: Your answers indicate a higher level of concern. bd369 strongly encourages you to activate self-exclusion and contact a support organisation listed in the Support Resources section below.
Support Resources
If you feel that gambling is causing problems in your life — or in the life of someone you care about — professional support is available. bd369 encourages all players to make use of the following types of resources. While bd369 does not operate or endorse specific third-party organisations, the categories below represent the kinds of help available to players in Bangladesh and internationally:
Types of Support Available
- Counselling and therapy: Qualified mental health professionals and addiction counsellors can provide structured support for problem gambling. Cognitive Behavioural Therapy (CBT) is widely recognised as an effective treatment for gambling disorder.
- Support groups: Peer support networks (similar to Gamblers Anonymous) provide community-based accountability and shared experience. These groups operate in many cities across Bangladesh.
- Financial counselling: If gambling has created financial difficulties, speaking to a certified financial counsellor can help you create a realistic plan to manage debt and rebuild stability.
- Family support: Problem gambling affects entire households. Support organisations specifically for family members of problem gamblers (similar to Gam-Anon) provide guidance for those living with a problem gambler.
- National helplines: Bangladesh has mental health support services accessible by phone and online. The Kaan Pete Roi helpline (01779-554391) provides emotional support services for residents of Bangladesh. If you are in crisis, please contact emergency services immediately.
bd369 Direct Support
bd369's own support team is available to assist players who are concerned about their gambling behaviour. We can help you:
- Activate any responsible gaming tool (deposit limits, session limits, loss limits, cool-off, self-exclusion);
- Process a voluntary account closure request;
- Withdraw your remaining balance during a self-exclusion period;
- Provide information about responsible gambling resources;
- Escalate urgent concerns to our senior player welfare team.
Contact our support team at [email protected] — available Monday to Sunday, 09:00 to 22:00 Bangladesh Standard Time (BST, UTC+6). For responsible gaming enquiries, use the subject line "Responsible Gaming — [Your Username]" to ensure your message is prioritised.
No player will ever be penalised, judged, or treated differently for reaching out about responsible gaming concerns. bd369 staff are trained to handle these conversations with discretion and compassion. Your wellbeing is our genuine priority — not just a compliance checkbox.
Contact Us
For any responsible gaming enquiry — whether you want to activate a tool, request self-exclusion, raise a concern about your account, or simply ask a question — please get in touch with the bd369 support team using the details below.
- Email: [email protected]
- Subject line for responsible gaming matters: "Responsible Gaming — [Your Username]"
- Response time: within 2 business hours for urgent welfare concerns; within 1 business day for general enquiries
- Operating hours: Monday to Sunday, 09:00 – 22:00 Bangladesh Standard Time (BST, UTC+6)
You can also manage all responsible gaming tools directly from your account settings by logging in via the bd369 Login page. All tools are accessible without contacting support — we made them self-service deliberately so that you can act immediately whenever you need to.
For the full framework governing your use of bd369, please also review our Terms & Conditions and Privacy Policy. For general questions about how the platform works, visit our FAQ page.